Missive Freemium

Missive is a shared inbox app for teams. Every incoming email can carry a private internal chat thread, so colleagues agree on a reply before anything goes out. Paid plans start around $14 per user per month.

What is Missive?

Missive is made by a small Quebec-based team and supports email, live chat, WhatsApp, Messenger and SMS in one interface. Its distinguishing idea is that a conversation is not one message but a thread you collaborate inside. You can assign a message to a teammate, leave a private comment, and draft a reply together.

Pricing has a free tier for small teams and a Productive plan around $14 per user per month. There is also an Enterprise tier with more controls. You bring your own mail account, such as Gmail or Microsoft 365.

Product Features

• Shared inbox — multiple agents work the same address without stepping on each other.
• Internal chat on threads — private notes and @mentions attached to each conversation.
• Assignments — hand a message to a specific person with status.
• Multi-channel — email, chat, WhatsApp, Messenger, SMS.
• Rules and automations — route and label incoming mail.
• AI assist — draft and summarize replies.

Product Highlights

• The internal-chat model cuts duplicate replies, which is the main pain in shared inboxes.
• Free tier exists for very small teams; paid jumps to about $14 per user.
• Setup is lighter than a full helpdesk platform.
• Not a true ticketing system — no SLA engine or advanced reporting out of the box.

Who is Missive for?

It fits agencies, support teams and small companies that answer from shared addresses like info@ or support@ and need to coordinate. It does not fit large support organizations that need SLA tracking, complex reporting and ticket workflows — a dedicated helpdesk does that better. If you mostly need one inbox and no collaboration, a basic shared mailbox is cheaper.

Use Cases

• Agencies handling a shared client@ inbox.
• Support teams splitting replies across shifts.
• Sales teams coordinating on inbound leads.
• Founders answering support alongside contractors.
• Managing WhatsApp and email from one place.

Quick Summary

• Missive is a shared team inbox with private per-thread chat.
• Plans start free for small teams, paid around $14 per user per month.
• It supports email, WhatsApp, Messenger, SMS and live chat.
• It is not a full ticketing/helpdesk platform.
• Best for agencies and small support teams.