Gorgias Paid

Gorgias is a customer support helpdesk built specifically for e-commerce stores, plugging into Shopify and BigCommerce so agents see order history inside the ticket. Its AI Agent auto-resolves common questions like “where is my order.” Pricing starts at $10/month.

What is Gorgias?

A Paris-founded company (now remote-first, HQ reported as New York) that sells one thing clearly: support for stores. Tickets arrive from email, chat, Instagram DMs, Facebook Messenger, SMS and WhatsApp into one queue. Because it holds your Shopify order data, an agent can refund or reship without opening another tab.

The AI piece, branded AI Agent, is trained on your help center articles, macros and past resolutions. Stats shown on their site claim up to 60% of tickets auto-resolved, which is optimistic for a messy catalog but plausible for apparel stores with repetitive WISMO traffic.

Product Features

• Order lookup in-thread: customer email auto-matches to Shopify orders with status and tracking links.
• AI Agent with guardrails — you can restrict it to specific intents and require human approval on refunds.
• Revenue attribution: shows sales recovered per ticket, which is the number a store owner actually wants.
• Macros and rules for tagging, assigning and escalating.
• Multi-store support from one dashboard, useful for merchants running regional storefronts.

How much does Gorgias cost in 2026?

Starter is $10/month for 50 tickets, which sounds cheap until you realize most stores exceed that in a week. Basic is $60/month for 300 tickets, Pro $300/month for 2,500, and Advanced $750/month for 5,000. AI Agent automations are billed separately or bundled at higher tiers depending on the plan year.

Overage charges per extra ticket are the thing to read carefully before signing. A flash sale that triples volume can produce a bill surprise.

Who should not buy it

If you sell B2B software or run a service business, Gorgias is a bad fit — its whole advantage is commerce data. Zendesk or Intercom handle multi-product support better. And if you’re on WooCommerce, integration exists but is visibly less polished than Shopify.

Use Cases

• DTC apparel stores fielding 200+ “where is my order” tickets a week.
• Beauty brands handling returns and exchanges where policy varies by product.
• Multi-channel sellers consolidating Instagram DMs with email support.
• Stores wanting to measure support as a revenue channel, not a cost center.
• Small teams using AI to cover night shifts without hiring.

Quick Summary

• Gorgias is an e-commerce helpdesk for Shopify and BigCommerce with native order data.
• Plans run from $10/month (50 tickets) to $750/month (5,000 tickets), plus overage.
• Its AI Agent handles routine WISMO tickets but needs guardrails on refunds.
• Best for DTC stores; poor fit for B2B or service businesses.