Document360 Paid
Knowledge base for product docs and support articles, with AI answers from your own content
Document360 is a knowledge base platform from Kovai.co for two audiences: customers reading a help center, and support agents searching internal docs. It ships with AI search that answers questions from your published articles. Paid plans start near $149 per month per project.
What is Document360?
A help center is usually where documentation goes to die. Document360 treats it as a product: versioned articles, separate internal and public spaces, and a review workflow so a draft isn’t visible until someone approves it.
It competes with Zendesk Guide, Helpjuice and GitBook, but sits closer to technical documentation than to ticket deflection.
Document360 product features
Document360 is a knowledge base platform from Kovai.co for both public help centers and internal docs.Is Document360 free, and what does it cost?
There is a free trial, not a free plan. Entry pricing lands around $149 monthly per project billed annually, with higher tiers adding SSO, custom domains, analytics depth and more contributors. Extra projects are billed separately, which surprises people running docs plus a changelog.
Not the right pick if you’re a solo founder writing eight articles. A static docs site with Mintlify or Docusaurus costs nothing and looks fine. Document360 earns its price when three people edit the same docs and someone needs to approve changes, or when support wants an internal knowledge space next to the public one.
Quick Summary
Is Document360 free, and what does it cost?
There is a free trial, not a free plan. Entry pricing lands around $149 monthly per project billed annually, with higher tiers adding SSO, custom domains, analytics depth and more contributors. Extra projects are billed separately, which surprises people running docs plus a changelog.
Not the right pick if you’re a solo founder writing eight articles. A static docs site with Mintlify or Docusaurus costs nothing and looks fine. Document360 earns its price when three people edit the same docs and someone needs to approve changes, or when support wants an internal knowledge space next to the public one.
Quick Summary
Is Document360 free, and what does it cost?
There is a free trial, not a free plan. Entry pricing lands around $149 monthly per project billed annually, with higher tiers adding SSO, custom domains, analytics depth and more contributors. Extra projects are billed separately, which surprises people running docs plus a changelog.
Not the right pick if you’re a solo founder writing eight articles. A static docs site with Mintlify or Docusaurus costs nothing and looks fine. Document360 earns its price when three people edit the same docs and someone needs to approve changes, or when support wants an internal knowledge space next to the public one.
Quick Summary
Is Document360 free, and what does it cost?
There is a free trial, not a free plan. Entry pricing lands around $149 monthly per project billed annually, with higher tiers adding SSO, custom domains, analytics depth and more contributors. Extra projects are billed separately, which surprises people running docs plus a changelog.
Not the right pick if you’re a solo founder writing eight articles. A static docs site with Mintlify or Docusaurus costs nothing and looks fine. Document360 earns its price when three people edit the same docs and someone needs to approve changes, or when support wants an internal knowledge space next to the public one.
Quick Summary
- The empty-search-terms report tells you what customers want to read but you never wrote.
- Review workflow prevents the classic problem of a half-finished article being indexed by Google.
- Works as an internal SOP library too, so support teams have one source.
What is Document360 used for?
Is Document360 free, and what does it cost?
There is a free trial, not a free plan. Entry pricing lands around $149 monthly per project billed annually, with higher tiers adding SSO, custom domains, analytics depth and more contributors. Extra projects are billed separately, which surprises people running docs plus a changelog.
Not the right pick if you’re a solo founder writing eight articles. A static docs site with Mintlify or Docusaurus costs nothing and looks fine. Document360 earns its price when three people edit the same docs and someone needs to approve changes, or when support wants an internal knowledge space next to the public one.
Quick Summary
- The empty-search-terms report tells you what customers want to read but you never wrote.
- Review workflow prevents the classic problem of a half-finished article being indexed by Google.
- Works as an internal SOP library too, so support teams have one source.
What is Document360 used for?
Is Document360 free, and what does it cost?
There is a free trial, not a free plan. Entry pricing lands around $149 monthly per project billed annually, with higher tiers adding SSO, custom domains, analytics depth and more contributors. Extra projects are billed separately, which surprises people running docs plus a changelog.
Not the right pick if you’re a solo founder writing eight articles. A static docs site with Mintlify or Docusaurus costs nothing and looks fine. Document360 earns its price when three people edit the same docs and someone needs to approve changes, or when support wants an internal knowledge space next to the public one.
Quick Summary
Product highlights
- The empty-search-terms report tells you what customers want to read but you never wrote.
- Review workflow prevents the classic problem of a half-finished article being indexed by Google.
- Works as an internal SOP library too, so support teams have one source.
What is Document360 used for?
Is Document360 free, and what does it cost?
There is a free trial, not a free plan. Entry pricing lands around $149 monthly per project billed annually, with higher tiers adding SSO, custom domains, analytics depth and more contributors. Extra projects are billed separately, which surprises people running docs plus a changelog.
Not the right pick if you’re a solo founder writing eight articles. A static docs site with Mintlify or Docusaurus costs nothing and looks fine. Document360 earns its price when three people edit the same docs and someone needs to approve changes, or when support wants an internal knowledge space next to the public one.
Quick Summary
Product highlights
- The empty-search-terms report tells you what customers want to read but you never wrote.
- Review workflow prevents the classic problem of a half-finished article being indexed by Google.
- Works as an internal SOP library too, so support teams have one source.
What is Document360 used for?
Is Document360 free, and what does it cost?
There is a free trial, not a free plan. Entry pricing lands around $149 monthly per project billed annually, with higher tiers adding SSO, custom domains, analytics depth and more contributors. Extra projects are billed separately, which surprises people running docs plus a changelog.
Not the right pick if you’re a solo founder writing eight articles. A static docs site with Mintlify or Docusaurus costs nothing and looks fine. Document360 earns its price when three people edit the same docs and someone needs to approve changes, or when support wants an internal knowledge space next to the public one.
Quick Summary
- Public and private projects. One customer-facing help center plus an internal SOP space, each with its own permissions.
- Article versioning and review. Draft, in-review and published states with change approval, plus a full version history.
- AI search answers. Uses your articles as the source and returns a short synthesized answer with links. Answers only cite content you published.
- API documentation. Attach an OpenAPI/Swagger spec and render interactive endpoint docs.
- Analytics. Search terms with no results, article view counts, and article-level feedback.
- The empty-search-terms report tells you what customers want to read but you never wrote.
- Review workflow prevents the classic problem of a half-finished article being indexed by Google.
- Works as an internal SOP library too, so support teams have one source.
- Help centers for SaaS products with 100+ articles.
- API reference docs shipped alongside a developer product.
- Internal SOPs for customer support teams.
- Migration from Zendesk Guide without losing URLs and SEO.
- Multi-brand documentation under one subscription.
- Document360 is a knowledge base platform from Kovai.co for both public help centers and internal docs.
- Pricing starts around $149 per month per project on annual billing; there is no free plan.
- Its AI search answers from your own published articles and links back to the source.
- Best for teams of several writers or support orgs; solo founders do fine with a static docs site.
Product highlights
What is Document360 used for?
Is Document360 free, and what does it cost?
There is a free trial, not a free plan. Entry pricing lands around $149 monthly per project billed annually, with higher tiers adding SSO, custom domains, analytics depth and more contributors. Extra projects are billed separately, which surprises people running docs plus a changelog.
Not the right pick if you’re a solo founder writing eight articles. A static docs site with Mintlify or Docusaurus costs nothing and looks fine. Document360 earns its price when three people edit the same docs and someone needs to approve changes, or when support wants an internal knowledge space next to the public one.
Quick Summary
- Public and private projects. One customer-facing help center plus an internal SOP space, each with its own permissions.
- Article versioning and review. Draft, in-review and published states with change approval, plus a full version history.
- AI search answers. Uses your articles as the source and returns a short synthesized answer with links. Answers only cite content you published.
- API documentation. Attach an OpenAPI/Swagger spec and render interactive endpoint docs.
- Analytics. Search terms with no results, article view counts, and article-level feedback.
- The empty-search-terms report tells you what customers want to read but you never wrote.
- Review workflow prevents the classic problem of a half-finished article being indexed by Google.
- Works as an internal SOP library too, so support teams have one source.
- Help centers for SaaS products with 100+ articles.
- API reference docs shipped alongside a developer product.
- Internal SOPs for customer support teams.
- Migration from Zendesk Guide without losing URLs and SEO.
- Multi-brand documentation under one subscription.
- Document360 is a knowledge base platform from Kovai.co for both public help centers and internal docs.
- Pricing starts around $149 per month per project on annual billing; there is no free plan.
- Its AI search answers from your own published articles and links back to the source.
- Best for teams of several writers or support orgs; solo founders do fine with a static docs site.
Product highlights
What is Document360 used for?
Is Document360 free, and what does it cost?
There is a free trial, not a free plan. Entry pricing lands around $149 monthly per project billed annually, with higher tiers adding SSO, custom domains, analytics depth and more contributors. Extra projects are billed separately, which surprises people running docs plus a changelog.
Not the right pick if you’re a solo founder writing eight articles. A static docs site with Mintlify or Docusaurus costs nothing and looks fine. Document360 earns its price when three people edit the same docs and someone needs to approve changes, or when support wants an internal knowledge space next to the public one.
Quick Summary
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