How to Build AI Customer Support Agents with Decagon
Step-by-step guide to using Decagon to build AI support agents that resolve tickets automatically and hand off to humans when needed.
Decagon is a customer support platform powered by AI agents. It connects directly to your helpdesk, knowledge base, and product data so agents can resolve customer issues automatically across email, chat, and social channels. When a conversation needs a human touch, Decagon hands off context-rich tickets to your team.
Companies use Decagon to cut response times, resolve more tickets without escalation, and deliver consistent, on-brand support around the clock. Its agents are built to handle complex, multi-step issues, not just FAQ lookups.
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